40cozy.com Return Merchandise Authorization (RMA) Policy

• All order changes or cancellations should be reported prior to shipping and by phone at 1-888-825-9079 or email at info@40cozy.com
• Items may be returned for replacement only.
• All returned parts may be subject to quality, operation, and/or performance tests by 40COZY.COM testing facility or by a third party authorized by 40cozy.com. Upon the explained test(s) results, nondefective generic items may be subject to a 15% restocking fee.
• Defective return does not include returns for incompatibility.
• 40cozy.com reserves the right to replace defective parts or to issue a refund if 40cozy.com sees more fit.
• All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
• There will be no refund for shipping under any circumstances.
• All returns require prior authorization and must be returned in the original packing, and a copy of original purchase invoice.

To request a Return Merchandise Authorization, call (858-405-9691), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.